Frequently Asked Questions

What is the Recovery Brobe?

The Recovery Brobe is a robe with a built in bra, and interior pockets to hold post op drains. It was originally designed for women battling breast cancer, undergoing mastectomy, lumpectomy or breast reconstruction surgery. The Brobe is helpful during major surgery recovery of any kind, especially those that require post op drains, aka JP Drains. 

The Brobe has four interior pockets to hold post-op fluid drains and every Recovery Brobe includes a detachable, wire free, front closure bra, with pockets inside the bra to hold ice packs and/or a prosthetic breast.

 

How does sizing work?

The Brobe Recovery Robe comes in size Small through 3XL. We always recommend sizing up if you are at all concerned, or between sizing. You will likely swell after surgery, and we want you to be comfortable.

You will receive a bra with your Brobe purchase that can be attached to your Brobe using a snap loop feature at the shoulder. The bra fits very similar to a sports bra.

 

 

How long does shipping take?

We ship using FedEx, UPS and USPS. Standard Shipping typically takes 2-5 business days, depending on the order, the  day you place your order and destination. You do have the option for overnight shipping, and even Saturday delivery, but you must specify and pay extra for expedited shipping scenarios.

Please note: any order placed after 12pm CST will go out the next business day. If you place your order late Friday afternoon, please keep that in mind. Also, we do not ship on Saturday, Sunday or on holidays, so plan accordingly! To learn more about our Shipping Policy, click here.

 

Need to get in touch with us?

Use the chat feature on our website to send a text message to a Brobe team member. If you are chatting with us after business hours, or on the weekend, please be patient. We will get back to you as soon as we can. If you plug in your phone number, you will receive a text message back from us as soon as we are back online.

 

What do you do with my information?

Brobe will NEVER sell or share your email address, shipping address, phone number or order details of any kind. We send customized emails with surgery prep tips if you provide your surgery date in the pop up on our website. We send shipping notifications and generic surgery preparation tips if you share your email with us. If you share your phone number with us, you will only hear from us if there's an issue with your order.

 

 

Can I wear my Post-Op Drain Belt in the shower?

Yes! The Shower Belt is designed to hold post-op drains under clothing, or while in the shower. The pockets are made of a light, wicking fabric that allows water to run freely while in the shower but dries quickly to wear under clothes. Because of this additional functionality, we rebranded the Shower Belt as the Post-Op Drain Belt.

This adjustable, elastic band features two drain pockets to offer a simple, yet very effective and useful accessory for post-operative drain management for men and women.

 

What if this is a gift?

We offer Premium Gift Wrapping for all Brobe items, you just need to select the Gift Wrap option when adding items to your cart. When you add the items to your cart, there is also an option to include a gift receipt or note if you would like. To elect this option, just leave the text of your note in the box before you add it to the cart. If you would like to include a hand written card, add one of our cards to your cart. If there are multiple items in your cart, we will include all items in one box so you only need to select the gift wrap option for one item.

 

What other surgeries can the Brobe products be used for?

Brobe products are useful for a large variety of post-operative recovery situations, not just surgeries! BUT, other types of surgery recovery that are more comfortable with Brobe items include: plastic surgeries (tummy tuck, mommy make-over, breast reduction), lung transplants, kidney transplants, open heart surgeries, and various cancer surgeries.

 

Who can use the Brobe products?

The Recovery Brobe includes a detachable bra which makes it an ideal recovery item for adult women who are recovering from breast surgery. However, this item is easily converted for unisex use, by omitting the Recovery Bra. Actually, many men use the Brobe when recovering from procedures such as open heart surgery and organ transplants.

Aside from that specific item, virtually all other Brobe recovery items are completely unisex. The shower belt can be used by men and women.

 

Will my health insurance pay for my Recovery Brobe or Shower Belt?

It is always best to check with your doctor and health insurance provider regarding reimbursable expenses. 

 

Do you ship outside the US?

We ship all over the world! In most cases, if you are shipping outside of the continental United States, shipping will likely exceed our standard shipping time frame. In some cases, orders may take more than a week to be delivered or there may be time in transit due to duties and tariffs. It may be a good idea to review our International Retailers to see if we have a local warehouse that can deliver your order faster.

Our inventory selection is more robust on our e-Commerce website if you do choose to place an international orders, we will provide a tracking number, so you will what to expect.  To learn more about our Shipping Policy, click here

 

What is your return policy?

You can return unworn, unwashed Brobe products for up to 30 days after purchase, and some returns are subject to a $10 restocking fee. Unfortunately, we cannot accept returns that have indications of wear. For more detailed information, please see our Return Policy page.

If for any reason, your return situation falls outside of our return policy, we recommend donate your Brobe to a friend, or a breast cancer support organization, surgery center or hospital of your choice. 

 

Does the Recovery Bra include ice packs or do I have to purchase them separately?

The Brobe Gel Ice Packs can be purchased separately. These are made to fit perfectly in our Comfort Pillow, and in our Recovery Bras that come inside the Brobe, or can also be purchased separately. We suggest buying at least two ice packs, so that you can use an ice pack in each side of the bra. 

 

How can I find out about new products, promotions, etc.?

You can find us on Instagram or visit us on Facebook.

 

Does Brobe offer wholesale pricing? 

Yes, we do! To learn more about Brobe Wholesale click here.

 

If you have further questions, please feel free to reach out via email to customerservice@thebrobe.com. Thank you!